San Francisco-based firm Solidroad, which builds an AI-powered quality assurance platform for customer support, has secured $25 million in funding led by Hedosophia, with support from First Round Capital, Y Combinator, and Sony Innovation Fund.
- Founded in 2023 by Mark Hughes and Patrick Finlay, Solidroad builds an AI system for customer support quality assurance that reviews all customer interactions across chat, email, phone, and video.
- It processes conversations automatically to score performance and identify issues, and it has analyzed millions of interactions to date. The system then turns those evaluations into coaching material and training simulations for agents.
- The system is used by companies such as Ryanair, ŌURA, and Crypto.com, and is designed to reduce manual QA work while handling large volumes of support conversations.
Details of the deal
- The firm plans to use the fresh capital to expand its team and strengthen its product as it scales its AI-powered quality assurance platform for customer support, including building out its presence in San Francisco and Dublin and enhancing its system for evaluating customer interactions, generating insights, and delivering automated coaching.
- The goal is to help companies improve support quality and consistency while reducing reliance on manual QA as customer interaction volumes grow.
“AI is transforming how companies handle customer support, but maintaining consistent quality is still a huge challenge, Solidroad brings the needed visibility and oversight to every interaction, helping support teams continuously improve. We’re excited to back a platform that is helping companies scale their support, while ensuring the customer experience is the main priority," explains Andrew Smyth, Partner at Hedosophia.
