Berlin-based startup, which develops AI-powered voice agents for call centers, has secured $350 million in a Series D round, just seven months after raising $120 million in Series C, bringing its total funding to over $560 million.
- Launched in 2018 by Malte Kosub and Stefan Ostwald, Parloa develops an Agentic AI platform designed to transform how enterprises deliver customer service.
- The company builds a scalable AI Agent Management Platform that enables businesses to safely create, deploy, and manage millions of AI-powered agents capable of engaging in natural, personalized conversations across multiple channels, such as phone, chat, messaging apps, and mobile apps.
- Parloa’s platform supports large-scale customer support operations by offering a comprehensive suite of tools for quality assurance, testing, monitoring, and compliance, ensuring that AI agents operate reliably in real-world environments.
- With offices in Berlin, Munich, and New York, and a team of around 300 employees, Parloa holds certifications such as ISO 27001, SOC 2, and GDPR compliance, and supports regulatory frameworks like HIPAA and DORA.
- In 2025, the firm secured $120 million in a Series C round from Durable Capital Partners, Altimeter Capital, and General Catalyst, to accelerate its growth across North America and Europe,
Details of the deal
- The 2025 Series C round was led by Durable Capital Partners, Altimeter Capital, and General Catalyst, with additional support from EQT Ventures, RPT Capital, Senovo, and Mosaic Ventures.
- Parloa plans to use the fresh $350 million funding to expand globally, with a focus on the US and Europe. This includes opening offices in San Francisco, Manhattan, and Madrid, as well as building a localized team in London.
- The funds will also support further development of its AI voice agent platform, enabling companies to automate dialogues across phone, chat, voice assistants, and messenger apps at the level of human call center agents.
