Berlin-based customer experience tech startup Parloa has raised $120 million in a Series C funding round, bringing its valuation to $1 billion. The round was led by Durable Capital Partners, Altimeter Capital, and General Catalyst.
- Launched in 2018 by Malte Kosub and Stefan Ostwald, Parloa develops an Agentic AI platform designed to transform how enterprises deliver customer service.
- The company builds a scalable AI Agent Management Platform that enables businesses to safely create, deploy, and manage millions of AI-powered agents capable of engaging in natural, personalized conversations across multiple channels, such as phone, chat, messaging apps, and mobile apps.
- Parloa’s platform supports large-scale customer support operations by offering a comprehensive suite of tools for quality assurance, testing, monitoring, and compliance, ensuring that AI agents operate reliably in real-world environments.
“At Parloa, we’ve been at the forefront of that change and are helping enterprises transform customer service with AI. Our customers are building 1:1 relationships between AI agents and their customers with every interaction to deepen loyalty, realize new revenue streams, and create highly personalized experiences,” CEO and co-founder of Parloa, Malte Kosub, commented.
- With offices in Berlin, Munich, and New York, and a team of around 300 employees, Parloa holds certifications such as ISO 27001, SOC 2, and GDPR compliance, and supports regulatory frameworks like HIPAA and DORA.
Details of the deal
- Durable Capital Partners, an American investment management firm, California-based VC Altimeter Capital, and General Catalyst are leading this funding round with support from EQT Ventures, RPT Capital, Senovo, and Mosaic Ventures.
“We’re proud to lead this Series C funding round and partner with Parloa’s impressive leadership team. We chose to invest in Parloa because the company is uniquely positioned to lead this next wave of customer experience innovation and transform this rapidly growing market," claims Henry Ellenbogen, Managing Partner and Chief Investment Officer of Durable Capital Partners.
- With the fresh capital raised, Parloa plans to accelerate its growth across North America and Europe, while also deepening its investment in enhancing its AI Agent Management Platform (AMP) and attracting top-tier international talent.
